shipping & returns

1 Shipping

1.1 The online store "Vema13" ships within Italy.
1.2 The shipping cost and delivery time are specified in the "Terms and Conditions of Sale," available at [website address].
1.3 Orders are carried out by a courier or postal service provider chosen by us.

2 Returns

2.1 The customer has the right to withdraw from the contract without providing any reason within 14 days from the date of receipt of the goods.
2.2 To exercise the right of withdrawal, the customer must inform us of their decision in writing (via registered mail) or electronically at vema13@legalmail.it before the expiration of the 14-day period.
2.3 The return of the goods may be made via a courier or postal service provider of our choice.
2.4 Return shipping costs will be borne by the customer, unless the goods are defective or do not match the description.
2.5 The online store "Vema13" commits to refund the entire amount paid by the customer, including shipping costs, within 14 days from the receipt of the returned goods.

3 Return Conditions

3.1 Goods must be returned intact, without signs of use, and in the original packaging, including all accessories.
3.2 The store reserves the right to refuse the return of goods if the product has been used, damaged, or does not meet the return requirements as specified in the "Terms of Sale."
3.3 The store does not accept returns for customized products or products made to the customer's order.

4 Contacts

4.1 In case of questions or concerns regarding Shipping and Returns, customers can contact us using the contact information provided at [website address].

Date of entry of information on Shipping and Returns: 25.01.2026

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Vema 13 S.r.l.

Contacts

Email: vema.13@libero.it
PEC: vema13@legalmail.it

Tel: +39 0698230942

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